Privacy Policy

2. Definitions

For the purposes of this Privacy Policy:

• Company ("EGS", "we", "us", or "our") refers to EGS (International) Limited, 27 Woolmer Way, Bordon, Hampshire, GU35 9QE, United Kingdom.
• Cookies are small files placed on your device containing details of your browsing activity.
• Country refers to the United Kingdom.
• Device means any device that can access the website (e.g. computer, smartphone, tablet).
• Personal Data means any information relating to an identified or identifiable individual.
• Service Provider means any third party who processes data on behalf of EGS.
• Usage Data means data collected automatically from use of the website.
• Website refers to www.egssurvey.com.
• You means the individual or entity accessing or using the website.

3. Data Protection Principles

EGS complies with data protection regulations, ensuring that personal information is:

• Used lawfully, fairly, and transparently
• Collected for specified, legitimate purposes
• Adequate, relevant, and limited to what is necessary
• Accurate and kept up to date
• Retained only as long as necessary
• Kept secure

All personnel handling personal data are required to adhere to these principles.

4. Collecting Your Personal Data

4.1 Personal Data

The type of personal data collected depends on your relationship with us.

Clients and suppliers (including prospective)

• Contact details (name, address, email, phone number)
• Communications (requests, enquiries, complaints)
• Information relating to use of our services
• Financial details (e.g. bank and invoicing information)
• CCTV footage when visiting premises
• Webinar or event recordings (where applicable)
• Any other personal data provided during your relationship with us

Visitors to premises (including vessels)

• Contact details
• CCTV footage

Website users

• Automatically collected data including Usage Data and Cookies

4.2 Usage Data

Usage Data is collected automatically and may include:

• IP address
• Browser type and version
• Pages visited
• Date and time of visits
• Time spent on pages
• Device identifiers

When accessing the website via a mobile device, additional information may be collected such as device type, operating system, and mobile browser details.

We use cookies to support website functionality.

Cookies may be:

• Session Cookies (deleted when browser closes)
• Persistent Cookies (remain on your device)

Necessary / Essential Cookies

• Enable core website functionality
• Support authentication and security

Cookie Acceptance Cookies

• Record whether you have accepted cookies

You can control cookie settings via your browser. However, disabling cookies may affect website functionality.

5. Using Your Personal Data

We use personal data for the following purposes:

• To provide and maintain our website
• To perform contracts and deliver services
• To communicate with you (email, phone, notifications)
• To provide information about services (where appropriate)
• To manage enquiries and requests
• To support business operations such as mergers or restructuring
• For analysis, service improvement, and marketing evaluation

We may process personal data without your consent where required or permitted by law.

6. Sharing Your Personal Data

We may share personal data with:

• EGS Group companies
• Employees and service providers
• Suppliers, subcontractors, and clients
• Regulatory authorities and law enforcement

Personal data may also be disclosed where necessary to:

• Comply with legal obligations
• Protect EGS rights or property
• Prevent or investigate wrongdoing
• Protect individuals or the public

6.1 Transfer of Personal Data

Your personal data may be transferred outside the UK and European Economic Area, including to:

• Australia
• South America
• China
• Southeast Asia
• Middle East
• United States
• Europe

Where required, we ensure appropriate safeguards, including:

• Transfers to countries with recognised adequacy decisions
• Use of approved contractual protections

7. Your Legal Rights

You have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure of data (where applicable)
• Objection to processing
• Restriction of processing
• Data portability
• Withdrawal of consent

To exercise your rights, contact: gdpr@egssurvey.com

We may request identity verification before processing requests.

8. Security and Retention

EGS takes appropriate measures to protect personal data, including:

• Physical, electronic, and procedural safeguards
• Controlled access to systems
• Breach notification procedures where required

Third-party providers are required to process data only for specified purposes and in accordance with our instructions.

9. Retention of Personal Data

Personal data is retained only as long as necessary for:

• The purposes for which it was collected
• Legal, accounting, or reporting requirements

Retention periods are determined based on the nature and sensitivity of the data and applicable legal obligations.

10. Contact Information

If you have any questions or concerns about how your personal data is handled, please contact:

Email: gdpr@egssurvey.com
Tel: +44 1420 489329

Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): https://www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.